Deploying ITSM to your Business

January 30, 2018 / GuidesFor Team

According to ivanti, 97% of business respondents regard ITSM as an investment for service desk management. This happened not by chance as ITSM constantly improves, and its effects and success can be felt. If you’re on the fence on applying ITSM to your business, the following article discusses the key benefits of ITSM to a business. One of the most desired effects of ITSM to a business is how it can improve employee productivity. ITSM can help with employee productivity, given that a business is willing to adapt and change. ITSM affects not only the IT department, but the company as a whole. Read on for more. -Eumir Gonzales

Read the source article at bmc.com

Posted In: Research

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The 1990’s Called. They Want Their Service Desk Back

The average corporate IT organization has evolved greatly since the 1980s, and IT support in particular. This has morphed from an IT help desk – initially a catch and dispatch call logging capability – to an ITIL inspired service desk – where scripts and process automation allow less technical personnel to deliver first contact resolution. It’s been great for the corporate accountants, with IT support realizing efficiencies to deal with more IT issues at a lower cost.

But how has it been for IT’s end users or customers? More importantly, what has changed in the last five years? Corporate IT organizations, and their IT support, might have moved from a technology to a service centric approach with the help of ITIL, but have they really understood and adapted to the consumer driven changes that are driving service delivery and IT support in 2015 and beyond?

10 Reasons Your IT Incidents Aren't Resolved Faster

Despite continued advances with technology in today’s digital world, information remains our most valuable commodity. To an organization, the speed at which this information is delivered, recognized and analyzed is critical to their success in effectively mitigating the impact of an IT incident. In other words, Mean Time to Repair (MTTR) is best solved by reducing the Mean Time to Know (MTTK). Information is knowledge, knowledge is power, and effective communications provides the bridge to insure that knowledge is shared.

Service Management for ITSM & Beyond

Operating in this environment is indeed a challenge, and that is why many organizations seek to implement an IT Service Management (ITSM) solution that can expand, morph and integrate with portfolio, project, and resource management to fit the needs of today and tomorrow.

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What are you looking for in your ITSM framework?

Assessment: Determining the current state of business IT infrastructure and coming up with desired metrics for improvement
Design: Coming up with a mature design
Planning: Develop plans that will structure the business evolution
Implementation: Deploying the new framework to achieve future growth
Support: Maintenance, management and improvement of IT plans across the whole enterprise